Frequently Asked Questions

Everything you need to know about shopping with TIGC.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking link via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

TIGC accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

How can I track my package?

Once your order is dispatched, you will receive an email containing a unique tracking number. You can use this on our 'Track Order' page to see real-time updates.

Are TIGC products covered by a warranty?

All our products come with a standard 1-year manufacturer's warranty against defects. If you experience any issues with quality, please reach out to our customer service.